Crafthouse guarantee

Crafthouse takes great pride in the design and craftsmanship of all its products. We seek to collect only the finest materials and the highest crafting standards. We strive to make sure every item we offer is perfect.

In the unlikely event that a Crafthouse product does not match up to our high standards we will try our hardest to address the problem. If within 14 days after purchase you find fault with your product, we offer a repair or replacement service at no extra cost to you. If you find an issue with your product within this period please contact us to advise you.

Returns, exchange and cancellation

A request for return or exchange of goods you have purchased on (or cancellation of an order if you are a customer within the EU)  can be requested up to 14 days after receiving your order. All returns must be in perfect condition, and come with their original packaging:

  • We are unable to accept returns on items that are scratched, damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.

  • Shoes - while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.

  • Womenswear - must be returned in perfect condition and the swing tags must still be attached.

  • Earrings are not returnable or refundable for hygiene reasons.

Please pass your wish to return or exchange by email or visit the Crafthouse store. Repackage the relevant goods securely and send them to us, or return the goods to us in store within 14 days. Note that costs of shipping a return or exchange are at your own expense, no matter your location.

When we receive and accept your return we will refund via the order original payment method. You will receive a return confirmation email.

If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties, you will need to contact your local customs authority directly to claim these duty charges back.